Créer un ticket dans BMC Remedy via Java

Question

J'ai besoin d'une classe Java pour envoyer des tickets au produit Helpdesk de BMC Remedy. Vous vous demandez si quelqu'un a déjà fait cela et est prêt à partager le code, ou l'expérience.

Answer 1

Geoff,
Regardez ci-dessous. Cela va créer un ticket de base dans HPD: Help Desk de la version 7. J'espère que cela t'aides.

-Jason

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/* This creates an entry in the form HPD:Help Desk, returns the Entry ID (not Incident Number) to the command line */ 

import com.bmc.arsys.api.*; 

public class CreateEntry { 

public static void main(String[] args) { 

//Initialize a new ARServerUser object, this is the main object we are using for all actions 

// for e.g. user=Demo, password=pwd, server=remedy, port=7100 

ARServerUser context = new ARServerUser("Demo", "pwd", "", "","remedy",7100); 

//A new entry we want to submit into remedy 

Entry newEntry = new Entry(); 

//put the field values in there. (Integer fieldID, Value of field) 

newEntry.put(7, new Value(0));   // Status<br> 
newEntry.put(8, new Value("This record is created via Java API")); // Short Description<br> 
newEntry.put(1000000163, new Value(4000)); // Impact - (High) 1000/2000/3000/4000 (Low)<br> 
newEntry.put(1000000162, new Value(4000)); // Urgency - (High) 1000/2000/3000/4000 (Low)<br> 
newEntry.put(1000000000, new Value("xyz")); // Description<br> 
newEntry.put(1000000151, new Value("xyz")); // Details<br> 
newEntry.put(1000000099, new Value(0));  // Service Type - 0/1/2/3<br> 
newEntry.put(240001002, new Value("xyz")); // Product Name<br> 
newEntry.put(200000003, new Value("xyz")); // Product Cat Tier 1<br> 
newEntry.put(240001002, new Value("xyz")); // Product Cat Tier 2<br> 
newEntry.put(200000005, new Value("xyz")); // Product Cat Tier 3<br> 
newEntry.put(1000000063, new Value("xyz")); // Operational Cat Tier 1<br> 
newEntry.put(1000000064, new Value("xyz")); // Operational Cat Tier 2<br> 
newEntry.put(1000000217, new Value("xyz")); // Assigned Group<br> 
newEntry.put(1000000054, new Value("xyz")); // Corporate ID<br> 
newEntry.put(2, new Value("Demo"));<br> 

try{ 

//And here we create the entry itself, printing out the EntryID we get back 

String EntryId = context.createEntry("HPD:Help Desk", newEntry); 

System.out.println("Request ID = "+EntryId); 

} 

catch(ARException arException){ 

arException.printStackTrace(); 

} 

} 

}