Réinitialisation du mot de passe indiquant 500 erreur dans Open edX

Question

J'ai un problème dans mon instance EdX ouverte lors d'une tentative de réinitialisation du mot de passe utilisateur. il montre 500 serveur d'erreur.

le journal est

Nov 9 02:16:59 ip-172-31-6-86 [service_variant=lms][openedx.core.djangoapps.user_api.helpers][env:sandbox] ERROR [ip-172-31-6-86 2138] [helpers.py:75] - An unexpected error occurred when calling 'request_password_change' with arguments '(u'ariestiyansyah.rizky@gmail.com', 'xxx.org', True)' and keyword arguments '{}': ValueError('incomplete format',) 
Traceback (most recent call last): 
    File "/edx/app/edxapp/edx-platform/openedx/core/djangoapps/user_api/helpers.py", line 46, in _wrapped 
    return func(*args, **kwargs) 
    File "/edx/app/edxapp/edx-platform/openedx/core/djangoapps/user_api/accounts/api.py", line 403, in request_password_change 
    use_https=is_secure 
    File "/edx/app/edxapp/edx-platform/common/djangoapps/student/forms.py", line 78, in save 
    email = loader.render_to_string(email_template_name, context) 
    File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/template/loader.py", line 171, in render_to_string 
    return t.render(Context(dictionary)) 
    File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/template/base.py", line 140, in render 
    return self._render(context) 
    File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/template/base.py", line 134, in _render 
    return self.nodelist.render(context) 
    File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/template/base.py", line 823, in render 
    bit = self.render_node(node, context) 
    File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/template/base.py", line 837, in render_node 
    return node.render(context) 
    File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/template/defaulttags.py", line 31, in render 
    output = self.nodelist.render(context) 
    File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/template/base.py", line 823, in render 
    bit = self.render_node(node, context) 
    File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/template/base.py", line 837, in render_node 
    return node.render(context) 
    File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/templatetags/i18n.py", line 151, in render 
    result = result % data 
ValueError: incomplete format 
Nov 9 02:16:59 ip-172-31-6-86 [service_variant=lms][root][env:sandbox] ERROR [ip-172-31-6-86 2138] [exceptions.py:9] - Uncaught exception from <class 'django.core.handlers.wsgi.WSGIHandler'> 
Traceback (most recent call last): 
    File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/core/handlers/base.py", line 109, in get_response 
    response = callback(request, *callback_args, **callback_kwargs) 
    File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/views/decorators/http.py", line 41, in inner 
    return func(request, *args, **kwargs) 
    File "/edx/app/edxapp/edx-platform/lms/djangoapps/student_account/views.py", line 153, in password_change_request_handler 
    request_password_change(email, request.get_host(), request.is_secure()) 
    File "/edx/app/edxapp/edx-platform/openedx/core/djangoapps/user_api/helpers.py", line 76, in _wrapped 
    raise api_error(msg) 
UserAPIInternalError: An unexpected error occurred when calling 'request_password_change' with arguments '(u'ariestiyansyah.rizky@gmail.com', 'xxx.org', True)' and keyword arguments '{}': ValueError('incomplete format',) 
Nov 9 02:16:59 ip-172-31-6-86 [service_variant=lms][django.request][env:sandbox] ERROR [ip-172-31-6-86 2138] [base.py:213] - Internal Server Error: /account/password 
Traceback (most recent call last): 
    File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/core/handlers/base.py", line 109, in get_response 
    response = callback(request, *callback_args, **callback_kwargs) 
    File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/views/decorators/http.py", line 41, in inner 
    return func(request, *args, **kwargs) 
    File "/edx/app/edxapp/edx-platform/lms/djangoapps/student_account/views.py", line 153, in password_change_request_handler 
    request_password_change(email, request.get_host(), request.is_secure()) 
    File "/edx/app/edxapp/edx-platform/openedx/core/djangoapps/user_api/helpers.py", line 76, in _wrapped 
    raise api_error(msg) 
UserAPIInternalError: An unexpected error occurred when calling 'request_password_change' with arguments '(u'ariestiyansyah.rizky@gmail.com', 'xxx.org', True)' and keyword arguments '{}': ValueError('incomplete format',) 

Quelqu'un peut-il me aider à résoudre ce problème? merci beaucoup

Answer 1

Cette erreur causée par manque de traduction, d'explorer et de corriger la traduction.